Apply at Regional Center
North Los Angeles County Regional Center (NLACRC) is one of 21 private, non-profit organizations under contract with the California Department of Developmental Services (DDS) to coordinate and provide community-based services to persons with developmental disabilities (consumers), as well as providing Early Start services for infants and toddlers with certain delays and established risk conditions. NLACRC serves people who live in the San Fernando, Santa Clarita, and Antelope Valleys.
Apply at Department of Rehabilitation
File a Grievance
YIC is committed to providing a positive environment for everyone and therefore encourages everyone to be respectful of others. Occasionally, a consumer will have a problem that they cannot solve. When this happens, the following process is used to help the consumer resolve the issue:
*YIC provides all consumers with a Consumer Handbook during the YIC Program intake process. The Consumer Grievance Form is included in this Handbook.
1. Within a week of the occurrence, a consumer should go to the staff person they feel most comfortable with who will assist them in documenting and solving the grievance.
2. If the staff person does not resolve the situation to the satisfaction of the consumer, the consumer should ask to speak to the Director or Supervisor. A time for that meeting will be scheduled within 10 program days.
3. The Director or Supervisor will investigate, and provide a solution or explanation within 10 program days.
4. If the problem is still not resolved, the Director or Supervisor may present the problem in writing to the Program Director, who will attempt to reach a final resolution. The Program Director has 10 program days to get back to all parties involved with a resolution or decision.
5. The consumer may decide that they need outside help and will be encouraged and supported to call their case manager or other advocates to get support through the process. This may include a request from the consumer to call an Inter‐Disciplinary Team meeting. If requested, a meeting will be held within 20 program days to resolve the issue.
This procedure, which we believe is important for both consumers and YIC, cannot guarantee that every problem will be resolved to a consumer’s satisfaction. However, YIC values your observations and a consumer should feel free to raise issues of concern, in good faith, without fear of retaliation. At no time will any of the actions taken because of the investigation lead to any form of retaliation against the consumer, including but not limited to barriers to services provided. The Grievance Procedure will be verbally reviewed with each consumer prior to being admitted for services and on an semi-annual basis at the time of the IHSP meetings. At any time, a consumer may review the procedure and be provided with any necessary clarifications.